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Visions Journal

A reminder that this article from our magazine Visions was published more than 1 year ago. It is here for reference only. Some information in it may no longer be current. It also represents the point of the view of the author only. See the author box at the bottom of the article for more about the contributor.

Finding the Right Help - Navigating the System


PDF | Vol. 10, No. 1 (2014)

While it's common to talk about the mental health system, the system isn’t a singular entity. The system might include primary care, mental health, substance use, housing, income assistance, and justice. They are not always accessed the same way, through similar gatekeepers. In fact, these systems may not interact and coordinate a person’s care. It can be difficult to navigate at the best of times. When people aren’t feeling well, it can feel like an insurmountable challenge, for both people who are experiencing mental health or substance use challenges and loved ones who are trying to find help. In this issue of Visions, learn what’s wrong, what’s working, and what needs to change.


  • Editor's Message
    (Sarah Hamid-Balma)

  • Lost in the Maze
    (Debbie Sesula and Shainul Kassam)

  • The Right Path for You: Finding your way to and through services in BC
    (Stephanie Wilson)

Experiences and Perspectives

  • Lost in the Gap
    (Joshua Beharry)

  • Hiding in a Glass House: Challenges of finding a care provider in a small town
    (Jennifer Watson)

  • Family Peer Support: A vital role in systems navigation
    (Moira Hazlehurst)

  • When Words Get in the Way
    (Natasja van der Lingen)

  • I Am a Believer
    (Ana Smith)

Alternatives and Approaches

  • Navigating the Navigators: British Columbia’s phone-based support and information lines
    (Aazadeh Madani)

  • Making the System Easier to Navigate
    (Bette Reimer and Dan Reist)

  • Empowered Transitions: When your child becomes an adult
    (Victoria Keddis)

  • Telehealth—An Innovation to Improve Access to Services
    (Matthew Chow)


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